Frequently Asked Questions BANJAARA

We ship worldwide Monday to Friday and dispatch orders placed before 2pm the next morning. UK orders travel via Royal Mail's 48-hour tracked service. International delivery times vary by destination and are shown at checkout.

Yes. Free UK shipping on orders over £110. Below that, and for international orders, the shipping cost is calculated at checkout.

Yes, worldwide. Costs and delivery times are shown at checkout. EU orders ship Delivered Duties Paid (DDP), so taxes and duties are collected upfront with nothing extra on delivery.

You'll receive tracking details by email once your order ships, via a tracked and signed service. If it hasn't arrived within a day or two of the expected date, please contact our customer care team.

Not for EU orders. We use a DDP service, so VAT, duties, and taxes are collected at checkout. Orders under €150 also go through the IOSS scheme, avoiding extra clearance charges. Outside the EU, customs duties are typically the customer's responsibility per local regulations.

Contact us immediately. We dispatch quickly, often the next morning, so we can only update an address before the order ships.

We offer a 14-day return window from the date you receive your item. Items must be unworn, unwashed, free from perfume or deodorant, and have their labels intact. Some sale items are non-refundable and this will be noted on the product page.

Contact our team with your name and order number to start the process. Post the item back using a tracked and signed service. Return shipping is at your cost unless the item is faulty. For full details, visit our Returns Policy page.

Contact us straight away with your name, order number, and a photo if possible. We'll cover return shipping and arrange a replacement, exchange, or refund.

Yes, you can combine orders in one parcel. Just include the name and order number for each item, and message us first if you're unsure. For full details on returns, exchanges, and refunds, please visit our Returns Policy page.

Yes. Every product page includes a detailed size guide with measurements, as fit can vary slightly between styles.

Check the fabric and cut first. Many pieces, like our adjustable wrap skirts, are flexible enough to suit either size depending on your preferred fit. Still unsure? Our customer care team can advise based on your measurements.

Wrap skirts use adjustable ties, so they comfortably suit a range of body shapes. Tops generally fit true to size, but check the size guide on each product page as fit varies slightly by style.

Yes. Pieces are made slowly in small batches using traditional techniques like hand block printing, crafted by skilled artisans, mainly women, across India, Kenya, and Peru.

Yes, and that's part of the appeal. Since each piece is hand block printed rather than mass-produced, you may notice small differences in pattern, colour, or placement. It's a natural mark of genuine handcraft.

We work with natural fibres and dyes using low-impact methods, designed for quality and longevity. Specific fabric content is listed on each product page.

Yes. We use natural fibres, dyes, and low-impact methods, champion fair wages and safe working environments, and produce in small batches. Every purchase supports rural livelihoods, female artisans, and traditional craft.

Wash in cold water by hand or on a gentle cycle, ideally separately at first. Avoid wringing. Dry in the shade rather than direct sunlight, and iron on low on the reverse side of the print. Check your garment label or our Care Guide for specifics.

A traditional technique where artisans carve patterns into wooden blocks, dip them in dye, and stamp them onto fabric by hand, piece by piece. The result is a living print, full of character and intention, that no machine can replicate.

Generally yes. It typically uses natural dyes and less water and energy than industrial printing, while supporting artisan livelihoods. We pair it with natural fibres and low-impact methods as part of our slow fashion approach.

Contact us as soon as possible. We can only make changes or cancel before dispatch, which happens quickly.

You'll get an automatic confirmation email at checkout, followed by a tracking email once your order ships.

We accept major debit and credit cards, plus other secure options shown at checkout, including digital wallets.

Sign up via the newsletter form on our homepage or footer for 10% off your first order, plus updates on new collections and offers.

Yes. Natural fibres, natural dyes, low-impact methods, fair wages, safe working conditions, and small-batch production that reduces waste, all while supporting artisan communities worldwide.

Hand block printed and embroidered clothing, including dresses, wrap skirts, and tops, made slowly in small batches by skilled female artisans across India, Kenya, and Peru.

Yes. Free UK shipping on orders over £110, plus worldwide shipping with costs shown at checkout. EU orders ship duties paid, so there are no surprise charges on delivery.