Frequently Asked Questions BANJAARA

We ship worldwide Monday to Friday and dispatch orders placed before 2pm the next morning. UK orders go out via Royal Mail's 48-hour tracked service. International delivery times vary by destination and are shown at checkout.

Yes, the following offers apply:

• Free UK shipping on orders over £110
• Free US shipping on orders over $170
• Free EU shipping on orders over €128

For other international orders, shipping cost is calculated at checkout.

Yes, worldwide. Costs and delivery times are shown at checkout. US & EU orders ship Delivered Duties Paid (DDP), so tariffs, taxes and duties are collected upfront with nothing extra on delivery.

You'll receive tracking by email once your order ships, using a tracked and signed service. Contact customer care if it hasn't arrived within a day or two of ordering.

It depends on where you are ordering from.

US and EU orders all tariffs and duties are pre-paid by us using a DDP service. VAT, duties, and taxes are collected at checkout.

EU orders under €150 also go through the IOSS scheme, avoiding extra clearance charges.

Outside the US & EU, customs duties are typically the customer's responsibility per local regulations.

Contact us immediately; since we dispatch quickly, often the next morning, we can only update an address before the order ships.

We offer a 14-day return policy from the date you receive your item. Items must be unworn, unwashed, free from perfume or deodorant, with labels intact. Please refer to our returns policy. Some sale items are non-refundable, as noted on the product page.

Please use the returns and exchange slip provided with your order package and follow the instructions detailed. For full details, visit our Returns Policy page.

Contact us straight away with your name, order number, and a photo if possible.

For full details on returns, exchanges, and refunds, please visit our Returns Policy page. You can combine orders in one parcel; just include the name and order number for each item, or message us first if unsure.

Yes, every product page includes a detailed size guide with measurements, since fit can vary slightly between styles.

Check the fabric and cut first; many pieces, like our adjustable wrap skirts, are flexible enough to suit either size depending on your preferred fit. Still unsure? Our customer care team can advise based on your measurements.

Wrap skirts use adjustable ties, so they comfortably suit a range of body shapes. Tops generally fit true to size, but check the size guide on each product page since fit varies slightly by style.

Information on our hand made items are detailed on the product page and About Us pages on our website. Our pieces are made slowly in small batches using traditional techniques like hand block printing, hand knitting, crafted by skilled artisans, across India, Kenya, and Peru.

For hand made pieces from our women-run cooperatives, yes, and that's part of the appeal. Since each piece is hand block printed, weaved or knitted rather than mass-produced, you may notice small differences in pattern, colour, or placement; a natural mark of genuine handcraft.

We work with natural fibres and dyes using low-impact methods, designed for quality and longevity. Specific fabric content is listed on each product page.

We try to make thoughtful decisions for both people and the planet, but we prefer not to rely on broad marketing labels. There is a lot of greenwashing in this industry.

Instead, we focus on transparency, sharing the people, processes, and craftsmanship behind our clothing so you can make your own informed judgement. Our approach includes small-batch production, natural fibres and low-impact methods, fair wages, safe working environments, and long-term support for traditional craft communities.

Wash in cold water by hand or on a gentle cycle, ideally separately at first. Avoid wringing. Dry in the shade, not direct sunlight, and iron on low, reverse side of the print. Check your garment label or our Care Guide for specifics.

Contact us as soon as possible; we can only make changes or cancel before dispatch, which happens quickly.

You'll get an automatic confirmation email at checkout, followed by a tracking email once your order ships.

We accept major debit and credit cards plus other secure options shown at checkout, such as digital wallets.

Sign up via the newsletter form on our homepage or footer for 10% off your first order, plus updates on new collections and offers.

We try to make thoughtful decisions for both people and the planet, but we prefer not to rely on broad marketing labels. There is a lot of greenwashing in this industry.

Instead, we focus on transparency, sharing the people, processes, and craftsmanship behind our clothing so you can make your own informed judgement. Our approach includes small-batch production, natural fibres and low-impact methods, fair wages, safe working environments, and long-term support for traditional craft communities.

Hand knits, hand block printed and embroidered clothing; dresses, wrap skirts, and tops, made slowly in small batches by skilled female artisans across India, Kenya, and Peru.

Yes. Free UK shipping on orders over £110, plus worldwide shipping with costs shown at checkout. US & EU orders ship tariff and duties paid, so there are no surprise charges on delivery.

A traditional technique where artisans carve patterns into wooden blocks, dip them in dye, and stamp them onto fabric by hand, piece by piece.

Generally yes; it typically uses natural dyes and less water and energy than industrial printing, while supporting artisan livelihoods. We pair it with natural fibres and low-impact methods as part of our slow fashion approach.